Refund & Cancellation

At Kundli.Click, we strive to deliver the highest quality astrological calculations and seamless API services. Because our products are primarily digital goods and instantly generated data reports, our refund policy follows strict industry standards for digital services.

1. Premium PDF Reports & Digital Downloads

Our premium PDF reports (such as the Sadesati Report, Manglik Yog Analysis, Kaalsarp Yog, and Lucky Gemstone reports) are generated instantly based on the specific birth details you provide.

• No "Change of Mind" Refunds: Once a report has been successfully generated and downloaded, the sale is final. We cannot issue refunds if you change your mind or if you entered incorrect birth details.
• Technical Failures: If you complete a payment but a technical glitch prevents the report from being generated or delivered to you, please contact us within 48 hours. We will either manually generate and send the report or issue a full refund.

2. Astrology API Subscriptions

For developers and enterprises subscribed to our Startup, Premium, or Custom Enterprise API plans, billing is handled on a recurring monthly or yearly basis.

Cancellations: You may cancel your subscription at any time through your developer dashboard. Cancellation stops all future billing. Your API keys will remain active until the end of your current paid billing cycle.

Prorated Refunds: We do not offer prorated refunds for partially used months or years. If you forget to cancel before your renewal date, the charge is non-refundable, but you will retain access for the duration of that cycle.

3. Mobile App Purchases

Any in-app purchases or wallet recharges made within the "Free Kundli Horoscope" app or our sister live consultation apps (Talk to Astrologers, Tarot Readers) are governed by the respective app store policies (Google Play Store or Apple App Store). For refund requests related to live consultations, please refer to the specific terms within that dedicated app, as live consultant fees are generally non-refundable once the consultation has taken place.

4. How to Request a Refund

If your situation qualifies for a refund under the technical failure clause, please reach out to our support team. Include your transaction ID, registered email address, and a brief description of the issue. Approved refunds are typically processed back to the original payment method within 5 to 7 business days.

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